Privacy Policy

1. Introduction

Vogyx.world ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our language tutoring services.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and other applicable privacy laws. By using our website and services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Account Information: Username, password, account preferences
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Educational Information: Language learning goals, proficiency levels, course preferences, progress data
• Communication Records: Correspondence with us, feedback, and support requests

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, referring website
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: See our Cookie Policy for more information

2.3 Information from Third Parties

We may receive information about you from third-party services, including:

• Social media platforms (if you connect your account)
• Payment processors
• Analytics providers
• Marketing partners

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our language tutoring services
• Account Management: To create and manage your account, process registrations, and handle payments
• Communication: To respond to your inquiries, send service-related notifications, and provide customer support
• Personalization: To customize your learning experience and recommend relevant courses
• Analytics: To analyze usage patterns, improve our website, and develop new features
• Marketing: To send promotional communications (with your consent) and measure campaign effectiveness
• Legal Compliance: To comply with legal obligations, enforce our terms, and protect our rights
• Security: To detect, prevent, and address fraud, security breaches, and technical issues

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: When you have given clear consent for us to process your data for specific purposes
• Contract Performance: To fulfill our contractual obligations to you
• Legitimate Interests: To operate our business, improve our services, and ensure security
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

• Payment processing
• Website hosting and maintenance
• Analytics and data analysis
• Email delivery services
• Customer support tools

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

5.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities, such as:

• Court orders or subpoenas
• Government investigations
• Regulatory compliance

5.4 Protection of Rights

We may disclose information to protect our rights, property, or safety, or that of our users or others, including to prevent fraud or abuse.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure server infrastructure
• Regular security assessments and updates
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

• The nature and sensitivity of the information
• The purposes for which we process it
• Legal and regulatory requirements
• The potential risk of harm from unauthorized use or disclosure

When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights and Choices

You have the following rights regarding your personal information:

8.1 Access and Portability

You have the right to access and receive a copy of your personal information that we hold.

8.2 Correction

You can request correction of inaccurate or incomplete personal information.

8.3 Deletion

You may request deletion of your personal information, subject to certain legal exceptions.

8.4 Objection and Restriction

You can object to certain processing activities or request restriction of processing in specific circumstances.

8.5 Withdraw Consent

If processing is based on consent, you can withdraw your consent at any time.

8.6 Marketing Opt-Out

You can opt out of receiving marketing communications by clicking the unsubscribe link in our emails or contacting us directly.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (if applicable)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Address: 91 Nathan St, Heatley QLD 4814, Australia
• Phone: +61747256622
• Website: Contact Page

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable privacy laws.