Return and Refund Policy

1. Introduction

This Return and Refund Policy ("Policy") outlines the terms and conditions under which Vogyx.world ("we", "us", or "our") provides refunds for our language tutoring services. This Policy should be read in conjunction with our Terms of Service.

By purchasing our services, you acknowledge that you have read, understood, and agree to be bound by this Policy.

2. General Refund Policy

We are committed to providing high-quality language tutoring services. However, we understand that circumstances may arise where you may need to request a refund. This Policy explains when refunds are available and how to request them.

All refund requests are subject to review and approval at our sole discretion, in accordance with Australian Consumer Law and the terms outlined in this Policy.

3. Refund Eligibility

3.1 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for new customers who purchase our services. If you are not satisfied with our services within the first 14 days of your purchase, you may request a full refund, provided that:

• You have not completed more than 25% of the purchased course or program
• You have not downloaded or accessed more than 25% of the course materials
• You submit your refund request within 14 days of the purchase date
• You provide a valid reason for the refund request

3.2 Course Completion

Once you have completed more than 25% of a course or program, you are not eligible for a refund unless exceptional circumstances apply (see Section 4).

3.3 Subscription Services

For subscription-based services:

• You may cancel your subscription at any time
• Refunds are only available for the current billing period if cancelled within 7 days of the billing date
• No refunds are provided for previous billing periods
• Cancellation takes effect at the end of the current billing period

4. Exceptional Circumstances

We may consider refund requests beyond the standard 14-day period in the following exceptional circumstances:

• Medical Emergency: Serious illness or medical condition preventing you from using our services
• Technical Issues: Persistent technical problems on our end that prevent you from accessing our services
• Service Unavailability: If we are unable to provide the services you purchased due to circumstances beyond your control
• Billing Errors: Duplicate charges or incorrect billing amounts

All exceptional circumstance refund requests must be supported by appropriate documentation and will be reviewed on a case-by-case basis.

5. Non-Refundable Items

The following items and services are generally non-refundable:

• Completed courses or programs (more than 25% completion)
• One-on-one tutoring sessions that have already been conducted
• Downloaded course materials or resources
• Certificates of completion
• Administrative fees or processing fees
• Gift cards or promotional credits (unless required by law)

6. How to Request a Refund

6.1 Refund Request Process

To request a refund, please follow these steps:

1. Contact our customer support team through our Contact Page or by phone at +61747256622
2. Provide the following information:
   • Your full name and account email address
   • Order number or transaction ID
   • Date of purchase
   • Reason for the refund request
   • Any supporting documentation (if applicable)
3. Wait for our response (typically within 5-7 business days)

6.2 Refund Review Process

Once we receive your refund request, we will:

• Review your request and account activity
• Verify your eligibility for a refund
• Contact you if we need additional information
• Notify you of our decision within 10 business days

7. Refund Processing

7.1 Processing Time

If your refund request is approved:

• Refunds will be processed within 10-14 business days
• You will receive a confirmation email once the refund is processed
• The refund will be issued to the original payment method used for the purchase

7.2 Refund Method

Refunds will be issued using the same payment method you used for the original purchase:

• Credit/Debit Cards: Refunds will appear on your statement within 5-10 business days
• PayPal: Refunds will be credited to your PayPal account
• Bank Transfer: Refunds will be processed to your bank account

Please note that processing times may vary depending on your financial institution.

8. Course Cancellation and Rescheduling

8.1 Cancellation by Student

If you need to cancel a scheduled session or course:

• You must provide at least 24 hours' notice for individual sessions
• Cancellations with less than 24 hours' notice may not be eligible for a refund or credit
• You may reschedule sessions subject to instructor availability

8.2 Cancellation by Us

If we need to cancel a session or course due to circumstances beyond our control:

• We will provide you with as much advance notice as possible
• You will receive a full refund or credit for the cancelled session
• We will work with you to reschedule at a convenient time

9. Chargebacks and Disputes

If you initiate a chargeback or dispute with your payment provider before contacting us, we reserve the right to:

• Suspend or terminate your account
• Dispute the chargeback with appropriate documentation
• Refuse future service

We encourage you to contact us directly to resolve any issues before initiating a chargeback, as we are committed to finding a satisfactory solution.

10. Australian Consumer Law

Nothing in this Policy limits or excludes your rights under the Australian Consumer Law (ACL). If our services fail to meet a consumer guarantee under the ACL, you may be entitled to:

• A refund or replacement
• Compensation for damages or loss
• Repair or re-supply of services

If you believe you are entitled to a remedy under the ACL, please contact us to discuss your rights.

11. Promotional Offers and Discounts

If you purchased services using a promotional code or discount:

• Refunds will be calculated based on the amount you actually paid
• Promotional discounts cannot be transferred to other purchases
• If you received a refund, you may not be eligible for the same promotional offer in the future

12. Changes to This Policy

We reserve the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on our website. We will notify you of any material changes by:

• Posting the updated Policy on our website
• Updating the "Last Updated" date
• Sending you an email notification (if applicable)

The refund policy in effect at the time of your purchase will apply to your purchase, unless required by law.

13. Contact Us

If you have any questions about this Return and Refund Policy or need to request a refund, please contact us:

• Address: 91 Nathan St, Heatley QLD 4814, Australia
• Phone: +61747256622
• Website: Contact Page
• Business Hours: Monday - Friday: 9:00 AM - 6:00 PM (AEST)

We are committed to resolving any issues you may have and will respond to your inquiry as quickly as possible.